Adda52Mart Returns Policy
What is Adda52Mart’s Returns policy?
We assure you that all products sold on Adda52Mart are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Returns promise has got you covered.
Possible resolution could be a Replacement, backed by the 30 Day Replacement Guarantee.
What is Free Replacement?
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ.
Returns are covered by the 30 Day Replacement Guarantee. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will have to either wait or choose another item of equivalent value, no refunds will be done.
Pls note that if you have ordered an apparel which is the wrong size, that doesn’t apply for the ‘free replacement’ policy. But if you have been delivered a size other than the one you ordered, then it is applicable for ‘replacement’
How do I return an item purchased on Adda52Mart?
Returns are easy, simply follow these steps
- Contact us and provide Order ID details.
- Customer Support will confirm the return request and will inform you about the return shipment process.
- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- We do not charge extra for returns and all replacements are done free of cost. Damaged/ Defective items must be returned in the original condition they were received in with all the accompanying accessories.
- Number of days within which return can be initiated varies from seller to seller. You must contact us within the defined period to initiate the return.
- We support Replacement across categories/sellers in case of damaged item.
- Customer Support will inform you about the return shipment process. In most cases, you can ship the product through any nationalised courier.
- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
All this is subject to the Seller's return policy. Returns are covered by the 30 Day Replacement Guarantee.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it
- Defective products which are covered under the manufacturer's warranty
- Products with tampered or missing serial numbers
- Items that are returned without original packaging, freebies or accessories